Reaching Customer Service
| Channel | Address | Best Use |
|---|---|---|
| info@lodgecasttiron.shop | Order status, returns, damage claim questions | |
| Phone | +1 (540) 850-4040 | Time-sensitive order issues |
| 88 Basalt Dr, Fredericksburg, VA 22406, United States | Written correspondence |
Operating Hours
Monday through Friday, 9:00 AM to 5:00 PM Eastern Time
Email replies sent within 1 business day
Phone lines open during published hours
Required Information
When contacting support, provide:
- Order number for any inquiry related to an existing order
- Email address used at checkout
- Clear description of the issue
- Photographs for damage, defect, or incorrect item claims